Shipping policy

1. Delivery Territories

We ship to selected countries/regions. Please see the country dropdown at checkout for available shipping destinations. We do not ship to sanctioned jurisdictions per international sanctions regulations.

Should your delivery address be marked as a remote area in the logistics system, a remote area surcharge will apply. The Remote Area Service (RAS) fee is generally between 50‑100 USD.


2. Shipping Incoterms & Tax Notice

We ship goods under DDU (Delivery Duty Unpaid) Incoterms. This means prices shown on our website exclude all import taxes and duties. You are responsible for customs clearance and relevant tax payments. You may contact us if you need support for customs‑clearance‑related matters.

2.1 A tax ID number is mandatory for shipments to EU countries.


3. Shipping & Packaging Information

Upon receipt of your payment, we will dispatch your order within 2 business days via FedEx, UPS, SF EXPRESS or air transport. All shipping options are door‑to‑door service.

If certain colors are out of stock, we will notify you by email or SMS and put your shipment on hold. We will send the restocked colors to you at the earliest possible time.

If you wish to cancel your order, please contact us promptly before your parcel is dispatched.

Packaging Rules for Vinyl Wrap & PPF Orders

  • Full rolls plus small‑meter cuts with a total length under 26 meters will normally be packed within one single parcel.
  • For orders containing more than two full rolls shipped from Chinese Mainland, each full roll will be individually packed.
  • Small‑meter‑cut orders under 26 meters will be consolidated into one parcel.
  • Orders exceeding 26 meters will be split into multiple parcels sharing one tracking number, subject to the net quantity of small‑meter cuts ordered.

If you require separate parcels for small‑meter‑cut items, please get in touch with our support team at support@mallcas.com.

 

Surface Protective Film Specification

Only standard‑roll options (59ft vinyl wrap, 49ft ColorPPF) come with surface protective film for gloss‑series products. For all other sizes, the surface protective film will be removed prior to shipment. This process helps maintain a smooth product surface free of bubbles and creases and will not compromise product quality.

Roll Size Classification

Vinyl Wrap

  • 59ft: Standard Roll
  • 9.8ft: pre‑cut
  • 16ft: pre‑cut
  • 33ft: pre‑cut
  • 75ft: Standard Roll + 16ft pre‑cut

ColorPPF

  • 49ft: Standard Roll
  • 9.8ft: pre‑cut
  • 16ft: pre‑cut
  • 33ft: pre‑cut
  • 59ft: Standard Roll + 10ft pre‑cut
  • 75ft: Standard Roll + 26ft pre‑cut

Important: Please add notes at checkout for any special packaging requirements. We will apply default packaging settings if no checkout notes are submitted.


4. Delivery Time

  • All orders are processed and dispatched from Chinese Mainland
  • Total delivery time consists of two segments:
    1. Order Processing Time: 1‑2 business days
    2. Shipping Transit Time:
    • Asia: 3‑5 business days
    • Africa: 7‑10 business days
    • Europe: 6‑8 business days
    • North America: 6‑8 business days
    • Oceania: 6‑8 business days
    • South America: 7‑10 business days
    • Middle East: 6‑8 business days


5. PO Box Restriction

We cannot deliver to PO box addresses. Please provide a valid physical street address to guarantee successful delivery.


6. Signature‑On‑Delivery Requirement

A signature from an available recipient at the delivery address will be required under the following scenarios to guarantee on‑time and successful delivery:

  • Order value over 1000 USD
  • Shipments destined for remote or hard‑to‑reach locations
  • Orders flagged as high‑risk or potentially fraudulent

Please ensure someone is present at the shipping address to sign for the parcel.


7. Order Cancellation Policy

Order cancellation is only permitted within 8 hours after you place the order. A handling fee ranging from 10‑40 USD will be charged for cancellations made within this 8‑hour window. We cannot accept cancellation requests once this timeframe expires.


8. Shipment Damage Replacement

We will arrange replacement for wrap materials damaged during transit. Please retain the original outer carton and take photos as well as videos of the damage. File a claim with the shipping carrier to obtain a claim reference number, then send this reference number to us. This will help us resolve your issue efficiently.


9. Unclear Order Instructions

If we cannot understand special instructions you left in your order notes, we will hold shipment and contact you as soon as possible. Shipment will only resume after all details are fully confirmed.


10. Order Risk Assessment Policy

  • If your order is marked as high‑risk: we will cancel it and issue a full refund immediately.
  • If your order is marked as medium‑risk: we will reach out to you for identity / order verification. Shipment will proceed upon receiving your confirmation.
  • Should we receive no reply from you within 3 calendar days, the order will be auto‑cancelled and fully refunded.

Thank you for your understanding and cooperation.